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Privacy Policy

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Last updated: 1 October 2026

Nexus Applied Systems respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services or otherwise interact with Nexus Applied Systems.

For the purposes of applicable UK data protection law, Nexus Applied Systems is a trading name of Nexus Industry Engineering Services, registered in England and Wales under company number 16954667.

We are registered with the Information Commissioner's Office (ICO) under registration reference ZC217339.

1. Who We Are

Nexus Applied Systems provides technology, software, industrial and digital services to businesses and organisations.

Our activities include commercial and professional technology solutions, industrial and engineering systems, bespoke software, automation and intelligent systems, brand identity and digital design, and the development of our own software products and technologies.

This website acts as the main corporate website for Nexus Applied Systems. Certain Nexus products, including PanelGuard, may also operate their own websites, applications, portals or product-specific services.

Where appropriate, those services may provide additional privacy information relating specifically to how information is processed within that product.

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

  • Your name.

  • Email address.

  • Telephone number.

  • Company or organisation name.

  • Job title or role.

  • Information you provide through contact, enquiry, project or demonstration request forms.

  • Details about a project, business requirement or service you are interested in.

  • Correspondence between you and Nexus Applied Systems.

  • Technical information relating to your use of our website, such as device type, browser, IP address and general website activity where collected through website infrastructure or analytics.

  • Cookie preferences and consent information.

  • Information you voluntarily provide during meetings, demonstrations or other business discussions.

We ask that you do not provide sensitive personal information unless it is genuinely necessary for your enquiry.

3. How We Collect Your Information

We may collect personal information when you:

  • Submit a form through our website.

  • Contact us by email, telephone or another communication method.

  • Request information, a quotation, consultation or demonstration.

  • Discuss a potential project with us.

  • Become a customer, supplier, contractor or business contact.

  • Interact with one of our software products or services where Nexus is responsible for processing that information.

  • Subscribe or consent to receive communications from us.

  • Browse our website where cookies or similar technologies are used.

We may also receive professional contact information from publicly available business sources or through legitimate business introductions where appropriate.

Where personal information has been obtained from somewhere other than directly from you, we will handle it in accordance with applicable data protection requirements.

4. How We Use Your Information

We may use personal information to:

  • Respond to enquiries and requests.

  • Discuss potential projects or services.

  • Arrange meetings, consultations and product demonstrations.

  • Prepare quotations, proposals and agreements.

  • Deliver contracted products and services.

  • Provide customer support.

  • Manage our relationship with customers, suppliers and other business contacts.

  • Operate, maintain and improve our website and digital services.

  • Develop and improve Nexus software and services.

  • Maintain the security and reliability of our systems.

  • Keep appropriate business, financial and legal records.

  • Understand how visitors interact with our website where permitted.

  • Communicate relevant information about Nexus products or services where we have an appropriate lawful basis to do so.

  • Meet legal, regulatory and contractual obligations.

We will not use personal information for purposes that are incompatible with those described when the information was collected unless permitted or required by law.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Consent — where you have actively agreed to a particular use of your information, such as certain marketing communications or non-essential cookies.

Contract — where processing is necessary to take steps at your request before entering into a contract or to fulfil an agreement with you.

Legal obligation — where we need to process information to comply with a legal or regulatory requirement.

Legitimate interests — where processing is reasonably necessary for the operation, administration, security or development of our business, provided those interests are not overridden by your rights and interests.

Where we rely on legitimate interests, these may include responding to business enquiries, maintaining business relationships, protecting our systems, improving our services and managing the operation of Nexus Applied Systems.

The ICO requires organisations to identify their lawful bases before processing personal information and explain them in their privacy information. ICO

6. Contact and Enquiry Forms

When you submit an enquiry through our website, we may collect information such as your name, email address, company name and the information you provide about your enquiry or project.

We use this information primarily to understand your request and respond to you.

Submitting an enquiry does not automatically subscribe you to unrelated marketing communications.

Information submitted through our website may be processed through our website provider or other service providers used to operate our communications and business systems.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve the visitor experience.

Some cookies are necessary for the operation and security of the website. Other cookies, including certain analytics or marketing technologies, may require your consent.

Where consent is required, these technologies should not be activated until you have made your choice through our cookie controls.

You can change or withdraw your cookie preferences where the website provides those controls.

The ICO currently states that organisations must explain what cookies do and why they are used, and that non-essential cookies generally require active consent. ICO

Note for us before publishing: once you've finished configuring the new Wix site, we should check the actual cookies Wix and any analytics integrations are placing and make this section more specific. A privacy policy shouldn't claim you're using Google Analytics, Meta Pixel, etc. unless we know you actually are.

8. Marketing Communications

We may send marketing or promotional communications where you have consented to receive them or where another lawful basis permits us to do so.

Where applicable, you can opt out of marketing communications at any time by using the unsubscribe method provided or by contacting us directly.

Opting out of marketing communications will not prevent us from contacting you where necessary in relation to an existing enquiry, project, contract, account or service.

9. How We Share Information

We do not sell personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or provide our services. These may include:

  • Website hosting and website platform providers.

  • Cloud infrastructure providers.

  • Email and communication providers.

  • Software and database providers.

  • Analytics providers, where enabled and permitted.

  • Professional advisers such as accountants, insurers or legal advisers.

  • Contractors or service providers working on our behalf.

  • Government, regulatory or law-enforcement authorities where disclosure is legally required.

Where third parties process personal information on our behalf, we expect appropriate contractual, organisational and technical protections to be in place.

10. Nexus Software and Customer Data

Nexus Applied Systems develops and operates software products and digital systems, including PanelGuard, and may develop additional products in the future.

The way personal data is handled within an individual software product may differ from the way information is processed through this corporate website.

Where appropriate, individual Nexus products may therefore have their own privacy notices, contractual terms or data-processing provisions explaining how information within that service is handled.

Where a business customer uses a Nexus software product to process information about its own employees, contractors, customers or other individuals, the respective responsibilities of Nexus and the customer will depend on the nature of the service and the applicable agreement.

This distinction is important because in some circumstances the customer may be the data controller and Nexus may process information on the customer's behalf as a data processor.

11. IRIS and Artificial Intelligence

Nexus Applied Systems develops IRIS — Intelligent Response & Insight System, an intelligent assistant designed for integration across Nexus software.

Where IRIS processes information within a Nexus product, the applicable product privacy information and contractual arrangements will govern how that information is handled.

We aim to design intelligent features so that access to information remains subject to appropriate permissions and security controls within the relevant software environment.

Where AI functionality involves personal information, Nexus will consider the purpose of that processing, the lawful basis relied upon, data minimisation, security and applicable data protection obligations.

We do not intend IRIS to make solely automated decisions about individuals that produce legal or similarly significant effects unless such functionality is specifically introduced with appropriate safeguards and transparency.

12. International Data Transfers

Some technology or service providers used by Nexus Applied Systems may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards required by applicable UK data protection law are in place.

Depending on the circumstances, these may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards.

13. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, contractual, accounting and regulatory requirements.

Retention periods may therefore vary depending on the type of information and our relationship with you.

For example, a general enquiry that does not lead to a business relationship may not need to be retained for as long as records connected with an active customer contract or information we are legally required to retain.

When personal information is no longer reasonably required, we will delete, anonymise or securely dispose of it as appropriate.

The ICO requires privacy information to explain either the applicable retention periods or the criteria used to determine them. ICO

14. How We Protect Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

The measures used will depend on the nature of the information and systems involved and may include access controls, authentication, permissions, secure cloud infrastructure, encryption where appropriate, system monitoring and other security practices.

However, no internet-based service or electronic storage system can guarantee absolute security.

15. Your Data Protection Rights

Depending on the circumstances and lawful basis involved, UK data protection law may provide you with rights including:

  • The right to be informed about how your personal information is used.

  • The right to request access to personal information we hold about you.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of your information in certain circumstances.

  • The right to request restriction of processing in certain circumstances.

  • The right to object to certain processing.

  • The right to data portability in certain circumstances.

  • The right to withdraw consent where processing is based on consent.

These rights are not absolute and may depend on the circumstances and lawful basis involved.

You also have the right to object to processing based on legitimate interests in applicable circumstances.

To exercise a data protection right, please contact us using the details below.

The ICO specifically requires organisations to explain the applicable rights and says the right to object should be brought clearly and separately to people's attention. ICO

16. Third-Party Websites

Our website may contain links to websites operated by third parties, including websites associated with Nexus products or external service providers.

Where you leave a Nexus-operated website and visit an independent third-party website, that organisation's own privacy practices will apply.

We encourage you to review the privacy information provided by any third-party website you visit.

17. Children's Privacy

Our website, software and services are primarily intended for businesses and professional users and are not designed specifically for children.

We do not knowingly seek to collect personal information from children through this corporate website.

18. Changes to This Privacy Policy

We may update this Privacy Policy as Nexus Applied Systems, our website, our software products or applicable legal requirements evolve.

The latest version will be published on this website and the Last updated date at the top of this page will be amended accordingly.

Where a change materially affects how we use personal information, we will take appropriate steps to bring that change to the attention of affected individuals where required.

The ICO recommends that privacy information is regularly reviewed and updated, particularly before personal data is used for a new purpose. ICO

19. Contact Us

If you have questions about this Privacy Policy, how Nexus Applied Systems uses personal information or you wish to exercise a data protection right, please contact:

Nexus Applied Systems
A trading name of Nexus Industrial Engineering Services
Thornton-Cleveleys, Lancashire, FY5
United Kingdom

Email: contact@nexus-ies.co.uk

Company number: 16954667
ICO registration reference: ZC217339

20. Complaints

If you have concerns about how we use your personal information, we would appreciate the opportunity to address them directly.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

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